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You will have peace of mind with Cryoport’s superior customer service paired with our Cryoportal™ logistics management platform and SmartPak II™ condition monitoring system because you never lose sight of your temperature-sensitive materials.
Cryoport’s customer support team is with you every step of the way. Our 24/7/365 customer support means that no matter what time it is, you can have confidence that Cryoport will be available to answer questions, assist with ordering and documentation, track your shipment and, in the event of an unexpected delay, work with you to find the most efficient solutions to keep your shipment on track.
Trust Cryoport to be with you round the clock.
Cryoportal™ is Cryoport’s industry-leading, custom-built logistics management platform, providing transparency to the entire cold chain process from beginning to end with 24/7 access to your shipment, its location and condition.
The single integrated data stream consolidates all logistics, condition monitoring, and equipment qualification data for every shipment and simplifies your shipping with:
Cryoportal™ makes shipping simple by condensing ordering, tracking, paperwork, customs documentation, reporting and communications into a single data stream. Integrated with our SmartPak II™ condition monitoring system, Cryoportal™ provides enhanced tracking and monitoring of key attributes that impact material quality.
Maintaining proper temperatures is essential for fragile biologics, so it is critical that the dry vapor dewars not only maintain their temperature but also have the data to prove it. Cryoport’s SmartPak II™ condition monitoring system works in conjunction with Cryoportal™ to provide real-time information about your shipment. The SmartPak II™ collects data using wireless communication and transmits and reports that data at a customized frequency.
SmartPak II™ tracks the most important shipment attributes that could impact the quality and/or timing of your delivery:
Real-time tracking using GPS, cellular and Wi-Fi triangulation
Internal and external temperature monitoring
Barometric pressure changes
As a measure of security breaches, compromised packaging or premature openings
Container's physical position
Time and location records of any shock events
Along with 24/7 customer support and comprehensive condition monitoring, Cryoport provides complete chain of custody and chain of condition with every shipment. When you need confidence that your materials are being shipped with absolute care, Trust Cryoport.
"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."
“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.
Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”