HR/Payroll Coordinator Position Summary

If you’re interested in joining our team, please send your resume and cover letter to Make sure to include the job title of the position you are interested in the subject line of your email. 

Job Title: HR/Payroll Coordinator
Job Category: Staff
Department/Group: Human Resources
FLSA Status: Non-Exempt
Reports To: Controller
Travel Required: None

Position Summary
The HR/Payroll Coordinator position provides in-office support.  This individual will be customer service focused and comfortable in a growth-oriented work environment, handling both administrative and HR functions. Responsible for providing HR support to Cryoport employees.

Primary responsibilities include but are not limited to:


  • Process semi-monthly payroll and updates payroll records by entering changes in exemptions, insurance coverage, deductions and job title and entering new hires
  • Record payroll transactions and liabilities including federal and state income tax
  • Maintain data spreadsheets supporting the payroll process
  • Maintain employee confidence and protect payroll operations by keeping information confidential


  • Ensure proper set-up of new hires, maintain and ensure integrity and accuracy of employee records, process employment verification requests.
  • Process and coordinate all employee related paperwork (new hire enrollments, employee changes, separations), interact with hiring managers and vendors, maintain requisite employee documentation and online files.
  • Additional Pre/Post-Hire responsibilities: ensure proper computer/technology setup, onboarding support, including assurance that all items on the corporate new-hire onboarding checklist have been completed.
  • Set up new employees in the payroll, benefits and 401k programs and process any employee changes.
  • Manage administration of employee data on NetSuite as it relates to data entry; maintain department lists/headcount reports; liaise with IT/Facilities and to setup employees with email and any other necessary intranet and database access.
  • Assist with the separation process for employees including: confidential notifications, final check processing, paperwork, etc.  Support processing of employee changes.
  • Provide support in the administration of the performance review process and mandated training.
  • Assist with auditing of personnel files.
  • Respond to employee questions regarding benefit enrollment.
  • Assist with setup and execution of required employee trainings.
  • Manage I-9 verification process.
  • Assist with 401k benefit audit.
  • Process travel and expense reimbursements according to policy.
  • Provide administrative support to the CFO and Controller.
  • Make recommendations and assist in improving procedures.
  • Other duties and projects as assigned.


  • Attention to detail, accuracy and the ability to prioritize.
  • Strong facilitation skills for working with diverse populations and management styles across functional groups.
  • Positive, proactive attitude.
  • Self-starter and the ability to work on multiple projects under pressure.
  • Strong written and verbal communication skills.
  • Sense of urgency while balancing the composure of confidence.
  • Adaptable to changing business and organizational demands and priorities.
  • Strong MS Office and database skills.
  • Willingness to continually embrace personal and professional development.


  • Bachelor’s degree in Human Resources, Business Administration or related preferred
  • 2-3 yrs previous payroll and general human resources experience
  • Experience using NetSuite and Concur a plus

What our clients are saying

“I contacted Cryoport to transport stem cells from Denver, Colorado, to Albuquerque, New Mexico, and the service provided was excellent. It was a hassle-free transport. I was especially impressed with the continuous communication throughout the transport and particularly appreciated the fact that not only did my shipment arrive in good condition, but Cryoport also made all of the arrangements for the return of the shipper so that I didn’t have to. Our facility will definitely use Cryoport’s service in the future and would recommend it to others.”
Stem Cell Transplant Coordinator – Cryoport Customer
“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer