Inside Sales Manager Position Summary

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Job Title: Inside Sales Manager
Job Category: Staff
Department/Group: Sales
FLSA Status: Exempt
Reports To: VP, Commercial Ops & Consulting
Travel Required: 0%

Position Summary
It is the responsibility of the Inside Sales Manager to increase market awareness, sales and profitability by expansion of the number of solicited inquiries, increasing the conversion rate of opportunities with prospective and/or existing accounts, proactively identifying Request for Proposals (RFPs) and ultimately securing and expanding volume of New Business revenue of the Company's products and/or services.

Responsibilities include but are not limited to:

  • Develops sales opportunities by researching and identifying potential accounts and individual targets; soliciting new accounts; building rapport; providing company information and explanations; preparing client hand-offs to the sales team.
  • Participate with the Chief Commercial Officer & VP of Commercial Operations to establish strategic plans and objectives.
  • Cold-call prospective accounts & individuals, provide technical product information, prepare client-specific call scripts and other data to respond to client needs.
  • Support management in determining service viability to include: Work with internal teams to translate client needs and expectations into reality; develop industry knowledge and maintain awareness of industry trends; perform other duties as assigned by management to meet business changes.
  • Function independently to influence the decision-making process of potential clients and develop strategies which anticipate client objections or ambivalence.
  • Ensure that sales targets are achieved by establishing client outreach strategies, maintaining prospecting outreach and client follow up.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Attend internal business development calls and meetings to discuss new opportunities and the overall sales pipeline.
  • Set-up/attend client calls (as needed)
  • Works closely with Chief Commercial Officer, VP of Commercial Operations and Business Development team to further account penetration of existing key accounts, face-to-face meetings and RFPs
  • Maintain and manage data collection and sales team compliance with NetSuite CRM for all sales activity.
  • Generate/maintain KPI’s out of NetSuite CRM to highlight increases in face-to-face meetings and new account penetration.
  • Provide frequent updates to the business development team on activity and conversations with prospective clients.
  • Generate client interest for potential webinars, industry meetings, audio conferences or other Cryoport sponsored client events.
  • Participate in the ongoing review of Cryoport business development procedures to ensure consistency.
  • Review of metrics on a weekly or monthly basis to assess productivity.
  • Learn messaging around Cryoport differentiators and be able to communicate them to clients.
  • Maintain professional and technical knowledge; establish personal networks; and participate in relative business professional societies.
  • Ability to effectively present information to senior management.


  • Strong communicator, both written and verbal
  • Positive, proactive attitude
  • Attention to detail, accuracy and the ability to prioritize
  • Strong organizational skills
  • Strong interpersonal and influencing skills.
  • Proven problem solver and independent thinker.
  • Strong knowledge of CRM platforms (NetSuite a plus)
  • Strong knowledge, understanding and experience of social business networks (i.e. LinkedIn)

Qualifications and Education Requirements:

  • Bachelor’s degree in a business or scientific discipline.
  • Understanding of the requirements and specifications in the logistics and/or pharmaceutical field.
  • A minimum of five years sales experience in logistics/healthcare field.

What our clients are saying

“I contacted Cryoport to transport stem cells from Denver, Colorado, to Albuquerque, New Mexico, and the service provided was excellent. It was a hassle-free transport. I was especially impressed with the continuous communication throughout the transport and particularly appreciated the fact that not only did my shipment arrive in good condition, but Cryoport also made all of the arrangements for the return of the shipper so that I didn’t have to. Our facility will definitely use Cryoport’s service in the future and would recommend it to others.”
Stem Cell Transplant Coordinator – Cryoport Customer
“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer