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Program Manager Position Summary

If you’re interested in joining our team, please send your resume and cover letter to hr@cryoport.com. Make sure to include the job title of the position you are interested in the subject line of your email. 

Job Title: Program Manager
Job Category: Staff
Department/Group: Sales & Marketing
FLSA Status: Exempt
Reports To: Chief Commercial Officer
Travel Required: 10-20%

Position Summary
The Program Manager plays a key role in developing and driving strategies, timelines and resourcing with cross-functional partners to support client relationship development, project and program planning, implementation and management. This role is critical in anticipating and mitigating risks to ensure programs are flawlessly implemented and executed and succeed on all 3 constraints (scope, budget and schedule).

Responsibilities include but are not limited to:

  • Assist in developing client proposals with respect to scope, resource planning, and project plan
    Manage program/project plans to optimize efficient execution.
  • Ensure compliance with and delivery of all contractual commitments.
  • Lead cross departmental meetings to develop and establish schedules, assign key deliverables and communicate expectations and progress updates.
  • Focus on meeting project commitments, including communication with sponsors, stakeholders, etc.
  • Lead the execution of tasks as defined in the project management plan in order to achieve the project goals, and actively manage project risks.
  • Proactively identify, communicate, resolve and propose priority/resourcing resolutions for programs
  • Collaborate with project cross-functions to identify risks and develop contingency plans, (e.g. schedule slippage).
  • Review deviation reports, protocol deviations and data listings for projects to ensure reliable quality data are delivered
  • Ensure a clear understanding of client demands and volume projections within the organization.
  • Monitor and drive client specific gross margins and immediately report any deviation from projected targets.
  • Lead the regularly scheduled program reviews and communication to leadership team.
  • Facilitate team decision-making, identify and escalate issues, when appropriate.
  • Ensure that risk mitigation plans are implemented to achieve project timelines.
  • Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify variances, perform required corrective actions, and consistently communicate to all stakeholders.
  • Ensure that project metrics, status, issues and successes are communicated to project teams, stakeholders, sponsors, and all levels of management and documented appropriately.
  • Identify program expansion opportunities.

Competencies:

  • Results driven, attention to detail, process-oriented.
  • Strong project management and organizational skills
  • Ability to meet deadlines consistently
  • Excellent problem solving skills and comfortable managing ambiguity.
  • Strong communication & presentations skills, comfort presenting to senior level executives and clients.
  • Ability to work independently and as an active member and leader of a team is essential.
  • Ability to address delicate situations and effectively manage conflict to maximize project team progress.
  • Ability to lead and motivate others to action.
  • Deep knowledge and expertise in project management with strong supply chain /operations sense.
  • Ability to multi-task
  • Strong analytical skills
  • Willingness to continually embrace personal and professional development.

Qualifications and Education Requirements:

  • A Bachelor's Degree in a related field is required;
  • 5+ years of hands on experience managing programs and/or projects of increasing complexity in the life sciences and/or specialty logistics is required.
  • Must have experience managing projects related to the support of clinical trials or commercial.
  • Completion of project management training and/or certification is preferred.
  • Good working knowledge and experience using Lean and 6-sigma tools.
  • Must be proficient in Microsoft Project, Word, Excel and PowerPoint.

What our clients are saying

“I contacted Cryoport to transport stem cells from Denver, Colorado, to Albuquerque, New Mexico, and the service provided was excellent. It was a hassle-free transport. I was especially impressed with the continuous communication throughout the transport and particularly appreciated the fact that not only did my shipment arrive in good condition, but Cryoport also made all of the arrangements for the return of the shipper so that I didn’t have to. Our facility will definitely use Cryoport’s service in the future and would recommend it to others.”
Stem Cell Transplant Coordinator – Cryoport Customer
“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer