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QA Specialist Position Summary
If you’re interested in joining our team, please send your resume and cover letter to email@example.com. Make sure to include the job title of the position you are interested in the subject line of your email.
Job Title: Quality Assurance Complaint Specialist
Job Category: Staff
Department/Group: Quality Assurance and Regulatory Affairs
FLSA Status: Exempt
Reports To: VP - Quality Assurance and Regulatory Affairs
Travel Required: N/A
The Complaint Specialist is a technical position that is responsible for receiving, reviewing, and documenting customer complaints of Cryoport’s products according to current Quality Management System requirements. This position primarily interfaces with the customers service, engineering, logistics and quality assurance departments in the identification and resolution of customer complaints.
The Complaint Specialist will be evaluating each complaint, entering the information into the company’s system and ensuring the proper and timely handling of each complaint. This includes immediately evaluation of any compliant of a critical nature that requires immediate attention to management, according to Cryoport procedures.
Responsibilities include but are not limited to:
Qualifications and Education Requirements:
“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.
Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”
"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."