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Sr. Logistics Center Manager - Livingston, NJ Position Summary
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Job Title: Sr. Logistics Center Manager, Livingston, NJ
Job Category: Staff
Department/Group: Logistics Operations
FLSA Status: Exempt
Reports To: VP, Global Logistics
Travel Required: < 5%
This position reports to the Vice President of Logistics. The incumbent is responsible for the management, leadership and oversight of daily operations for Cryoport’s logistics center located in Livingston, NJ. His/her responsibilities also include daily management of the Client Care team, warehousing and fulfillment operations. Specific responsibilities include: routinely planning for work loads, organizing for anticipated workloads, managing, training and developing employees. Important measures of the incumbent’s competency are his/her effectiveness in managing work load and workflow efficiencies as well as demonstrated responsiveness to clients and quick reaction to highly demanding situations.
He/she is responsible for assuring: facility maintenance by working with plant engineering and vendors, the maintenance and training to assure an effective security program including all regulatory requirements; and a superior quality control program as defined by the Quality Assurance department.
Daily, weekly and monthly reporting of vital metrics to appropriate management personnel in various departments is required. Reporting requirements are agreed on with the Vice President – Logistics and include suggestions for improvements, escalation management and resolution implementation.
Responsibilities include, but are not limited to:
Logistics Center Management
Qualifications and Education Requirements:
“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.
Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”
"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."