“I called Cryoport Systems after-hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport Systems provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”

“Not only did my cells arrive safely, Cryoport Systems’ service was professional and efficient. I highly recommend Cryoport Systems.”

“Working with Cryoport Systems was a truly remarkable difference compared to my experience with other companies. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.”

“Our organization is more than impressed by our experience with Cryoport Systems. We feel confident our material is being well-managed throughout each step in the supply chain. Cryoport Systems provides extraordinary customer service. Continuously, they not only meet but exceed our expectations. Late yesterday afternoon, Cryoport Systems worked tirelessly to coordinate a shipment to Japan, and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport Systems.”

“I want to thank everyone at Cryoport Systems who was involved in the rapid recovery of the missing Cryoport Systems shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport Systems’ customer service. Without the services that Cryoport Systems provides, our clinical trials would not be available to patients."