You will have peace of mind with Cryoport’s superior customer service paired with our Cryoportal® logistics management platform and Smartpak II® condition monitoring system because you never lose sight of your temperature-sensitive materials.

Superior Customer Service

Cryoport’s customer support team is with you every step of the way. Our 24/7/365 customer support means that no matter what time it is, you can have confidence that Cryoport will be available to answer questions, assist with ordering and documentation, track your shipment and, in the event of an unexpected delay, work with you to find the most efficient solutions to keep your shipment on track.

Trust Cryoport to be with you round the clock.


Cryoportal® is Cryoport’s industry-leading, custom-built logistics management platform, providing transparency to the entire cold chain process from beginning to end with 24/7/365 access to your shipment, its location and condition.

The single integrated data stream consolidates all logistics, condition monitoring, and equipment qualification data for every shipment and simplifies your shipping with:

  • Streamlined communication between your team and ours
  • Preloaded documents and supplementary information
  • Carrier preferences
  • Ideal shipping lane recommendation by commodity
  • 24/7 access to shipment location and condition
  • Proactive customizable alerts

Cryoportal® makes shipping simple by condensing ordering, tracking, paperwork, customs documentation, reporting and communications into a single data stream. Integrated with our Smartpak II® condition monitoring system, Cryoportal® provides enhanced tracking and monitoring of key attributes that impact material quality. 

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Smartpak II® Condition Monitoring System

Maintaining proper temperatures is essential for fragile biologics, so it is critical that the dry vapor dewars not only maintain their temperature but also have the data to prove it. Cryoport’s Smartpak II® condition monitoring system works in conjunction with Cryoportal® to provide near real-time information about your shipment. The Smartpak II® collects data using wireless communication and transmits and reports that data at a customized frequency.

Smartpak II® tracks the most important shipment attributes that could impact the quality and/or timing of your delivery:

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Near real-time tracking using GPS, cellular and Wi-Fi triangulation


Internal and external temperature monitoring


Barometric pressure changes


As a measure of security breaches, compromised packaging or premature openings


Container's physical position


Moisture level


Time and location records of any shock events


Along with 24/7 customer support and comprehensive condition monitoring, Cryoport provides complete chain of custody and chain of condition with every shipment. When you need confidence that your materials are being shipped with absolute care, Trust Cryoport.

What our clients are saying

“I contacted Cryoport to transport stem cells from Denver, Colorado, to Albuquerque, New Mexico, and the service provided was excellent. It was a hassle-free transport. I was especially impressed with the continuous communication throughout the transport and particularly appreciated the fact that not only did my shipment arrive in good condition, but Cryoport also made all of the arrangements for the return of the shipper so that I didn’t have to. Our facility will definitely use Cryoport’s service in the future and would recommend it to others.”
Stem Cell Transplant Coordinator – Cryoport Customer
“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer