CryoStork® Frozen IVF Shipping FAQ
and What to Expect from Shipping

CryoStork logo with R- final RGB

Shipping your frozen embyros, eggs or sperm can be overwhelming. Cryoport handles the entire process for you from the container to the shipping to the logistics so that you don't have to.

Here are answers to some of the most common questions we’re asked. If you need more information or advice, please call us. We’re here to help.

  1. How does shipping work? You can start the order process either online or over the phone with us. We'll help you coordinate the shipping dates with the IVF centers that will ship and receive your package. Cryoport then works directly with you to handle all the necessary logistics. The dry shipper will arrive at your current clinic pre-labeled and ready to use. Your current clinic will prepare the material being shipped and either the clinic or Cryoport can arrange pickup.  

  2. Do clinics receive a charged dry shipper? Yes. Charged means that the dry shipper has been filled with dry vapor liquid nitrogen and is ready to be used.

  3. How cold is the dry shipper? The liquid nitrogen based dry shipper is validated below -150 degrees Celsius. Cryogenic temperatures are typically defined as below -150 °C (http://en.wikipedia.org/wiki/Cryogenics). The dry vapor means the liquid is absorbed and does not pour out nor does it touch your precious cargo.

  4. How long can the Cryoport Express® shipper be in transit? The Cryoport Express® liquid nitrogen dry shipper has a holding time of up to 10 days.

  5. Who contacts the clinic? You’ll first want to contact both the current clinic and the receiving clinic to notify them of the shipment and to confirm paperwork. Cryoport will then be happy to coordinate with both clinics to confirm shipping and receiving dates.

  6. Do you have arrangements with carriers to transport embryos and sperm? Yes. Cryoport has relationships with carriers who transport human specimens, including frozen embryos, sperm and eggs.  

  7. Is the shipment monitored? Cryoport tracks all IVF shipments through our web portal technology, which is integrated with our carrier partners. Cryoport’s Smart Pak II™ condition monitoring system is also used to record and report the container temperature throughout transit.

  8. Who handles the paperwork? Cryoport will work with you to generate the shipping paperwork (such as transportation labels). We will also let you know what additional paperwork (such as customs documentation) may be necessary for your shipment and will tell you where you can obtain the forms. Once you or your clinic complete the paperwork, we include print outs with the shipment for each leg of the journey.

  9. What about international shipping? Cryoport has shipped to over 100 countries and successfully ships IVF products around the world. Before shipping, however, talk with the clinic receiving your package to ensure it is authorized under federal and local regulations to receive human products.

  10. Is this shipment subject to duties and taxes or regulatory issues that will affect the shipment? When shipping internationally, duties and taxes will be assessed and will vary by country. Additional paperwork may be required to clear customs. Cryoport and its partners can offer advice regarding those forms.

Get started today by filling out the form to the right or give us a call: (949) 470-2300, option 1

For more information on our IVF shipping solutions, please visit: www.myCryoStork.com 

What our clients are saying

“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer

Cryoport® is a trademark of Cryoport, Inc. and used with permission by Cryoport Systems, LLC