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The personal information we collect when you register on our website can be provided by you for several different reasons which are described below:
The Way We Use Information
We store the information you provide about yourself in a secure database in order to provide you with the information, products, and/or services you request. The information is stored for the lifetime of the database unless you request that it be removed. The information you provide us about yourself will be shared with Cryoport Systems, LLC employees to the extent necessary to accommodate your request. You must consent for us to share your identifiable information with third parties, who would be bound by a confidentiality agreement.
We use non-identifying and aggregate information about the use of our website to improve the navigation, content, and design of our site. This information may include, for example, the most and least requested pages and the number of users from the U.S. and other countries, among other things.
Finally, unless otherwise accepted below, we would not use your personal information provided to us online for purposes other than those you requested without also providing you an opportunity to agree or otherwise limit such unrelated purposes.
Except as described above, we will not otherwise use or disclose any of your personal information, except to the extent reasonably necessary: (i) to correct technical problems and malfunctions and to technically process your information; (ii) to protect the security and integrity of our website; (iii) to protect our rights and property and the rights and property of others; (iv) to take precautions against liability; (v) to the extent required by law or to respond to judicial process; or (vii) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety, as applicable.
Our Commitment to Data Security
The personal information your provide is stored in a secure electronic database that has access limited to only those who need to know your information in order to address your requests. Our computer systems have physical, electronic and supervisory procedures in place to help protect that your information is not altered in any way without your authorization. Cryoport Systems, LLC also has a corporate policy in place that requires all personnel not to disclose personal information to any third party that is not entitled to have that information.
We receive IP addresses in the normal course of the operation of our website. An IP address is a number assigned to you by your Internet service provider so you can access the Internet. Although we do receive IP addresses, we do not use them to identify you personally or disclose them to others.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information at our website from those we know are under 13 years of age, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information
You may update or remove the information you provided to us by contacting us - see Contact Us on the Cryoport Systems, LLC website, or the section below on “How to Contact Cryoport Systems, LLC” To protect your privacy and security, we will also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business. Information stored as part of this backup process will be deleted in due course on a regular schedule.
Links to Other Websites
Our website may contain links to other websites. You should carefully review the privacy policies and practices of other websites, as we cannot control or be responsible for their privacy practices.
Notice on How We Will Use Your Information
Cryoport Systems, LLC collects personal information directly from the individuals, so you will be informed about the purpose for which the information is collected and if there is an intent to provide that information to a third party. You will also be notified if there is intent to use the information for purposes other than those originally disclosed. This notice will be provided in a clear and conspicuous language before such personal information will be used for purposes other than that for which it was originally collected or processed.
Your Privacy Choices
Cryoport Systems, LLC will offer you the opportunity to choose (opt out) whether your personal information is to be disclosed to a third party or is to be used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized.
For sensitive information, Cryoport Systems, LLC will give you the opportunity for an explicit affirmative choice (opt in) to have your information disclosed to a third party or used for purpose(s) other than those for which it was originally collected or subsequently authorized.
Sensitive information is personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information specifying the sexual orientation of the individual.
Transferring Your Information to a Third Party
Cryoport Systems, LLC employs reasonable precautions to prevent your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We also take reasonable steps to ensure your information is reliable for its intended use, accurate, complete and current. This is achieved by storing your information in a secure electronic database that is a component of a computer system that has physical, electronic, and supervisory procedures in place to ensure compliance with all electronic records regulations.
How You Can Access and Correct Your Information
You may access your personal information to revise or delete it, if it is inaccurate, except where the rights of other persons would be violated. Access can be obtained by contacting Cryoport Systems, LLC as shown below.
How Your Dispute or Complaint May Be Resolved
How to Contact Cryoport Systems, LLC Regarding Privacy Issues
Cryoport Systems, LLC
17305 Daimler St.
Irvine, CA 92614
You may also contact the Cryoport Systems, LLC Privacy Officer at the following email address: firstname.lastname@example.org
“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.
Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”
"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."