As the global leader of cold chain logistics solutions to the life sciences industry, we have the long-standing experience and expertise to deliver critical information to support your strategic business decisions for research, clinical and commercial programs.

Through Cryoport’s consulting services, you have access to the industry’s best technical resources in engineering, design and logistics. Delivering key business differentiators and risk mitigation processes, our experts support your distribution needs for critical materials, including research, clinical and commercial drug product materials.


Service Details

Packaging & Accessory Design

Using "Design of Experiment" and "Quality by Design" processes, Cryoport will work with you to design, engineer and employ packaging and/or accessories and ensure effective distribution of your critical commodities.

Our services encompass all phases of package and accessory design including concept planning, aesthetics and functional design, tooling and production parts, pack-out SOPs, thermal modeling and testing and certification of new or modified packaging based on your specifications and requirements. 

Additionally, we can deliver a "Quality by Design" validated package integrated with our Smartpak II™ Condition Monitoring System and Cryoportal® Logistics Management Platform. We ensure all your bases are covered, including marketing and graphics, packaging validation for infectious substances and holding time performance. 

Carrier Assessment

Whether you’re shipping a regenerative therapy, a specimen or IVF materials, with Cryoport you’ll have confidence that your materials will arrive at the destination safely and fit for administration.

With a data repository containing the history of over 200,000 shipping instances, Cryoport is uniquely qualified to provide insight into the efficiency and fidelity of the vast network of global transportation lanes and the most reliable way to mitigation risk.

Through our Carrier Assessment service, we evaluate specific carrier performance within specific lanes and/or regions and vendor qualification documents provided by the carriers.  Additionally, Cryoport reviews written SOP’s of internal procedures to limit cargo mishandling as well as security measures and chain-of-communication for escalations to protect any given shipment in real-time.

Our analysis includes a review of four basic elements:

  • Integrator vs specialty carrier
  • Risk of intervention
    • Access to in transit, LN2 recharging.
    • Access to temperature-controlled storage at the import site.
  • On-time performance
    • Import/Export customs clearance
    • Security clearance to perform inspections for expedited loading onto aircraft.
  • Business costs measured against risk

Cryoport’s Carrier Assessment will provide you the critical data you need to determine the best transportation partner and path for success and ensure that important steps are taken to mitigate any risk associated with transferring your valuable commodities.

Lane Validation

Using your SOPs or the results from your Lane Assessment report, we will work to validate shipments on lanes and with carriers you designate, using three minimum and three maximum loaded shippers. Environmental simulations are possible using standard ISTA standard temperature profiles, transport simulation and environmental simulation, as well as using temperature profiles you specify.

After our analysis, we will deliver a validation report to you showing min/max extremes, carrier performance and any other inputs you’ve requested. We review both package and carrier performance as well as the quality, safety, efficacy and stability of the materials shipped.

Fleet Management

Effective fleet management should create a greater business value, reducing upfront and recurring costs by better utilization of resources and minimizing equipment loss. We offer both complete and partial temperature-controlled outsourced fleet management services, including fleet evaluation and disposition (if required), inventory control, fleet maintenance and ongoing fleet requalification.

Laboratory Relocation Services

Using redundant temperature-controlled shipping containers and environmentally controlled trucks, Cryoport and our logistic partners ensure the integrity of your materials during transport. Whether you need to ship frozen specimens, samples or equipment — including cryogenic chambers, scientific refrigerators and other biological storage equipment — we can help you make your move across town or around the world. Our service includes lane and carrier permitting and validations.

Our large sample capacity CryoMax™ Lab Move Shipper has a hold time up to 20 days and is easily moved with a pallet jack or forklift. The CryoMax™ also includes our SmartPak II™ condition monitoring system to record the most imporant attributes of the shipment. With our 24/7/365 client support team to actively monitoring shipments and mitigate risk, you can have piece of mind when shipping and relocating your samples. 

Clinical Research Expertise

Whether you need initial mission planning, package/temperature selection and/or design, product transport and management, lane mapping and validation, data analytics or regulatory support, Cryoport brings our broad, industry-leading expertise to assist your clinical development programs. Your dedicated program manager will lead a team to give you the tools and services to support successful clinical trial outcomes.

Commercial Launch Preparation

Cryoport works with your commercial launch teams to develop a scalable, risk-managed, cost-effective logistics solution for you. Your dedicated program manager will ensure you have the right tools and services to support your successful commercial launch.

Training / Onboarding Services

We will provide you with detailed training on the use of Cryoport shippers, including recharging dewar flask within our shippers as well as portal instruction for order entry.

 Your choice of a logistics partner impacts your materials, your data, your operations and, most importantly, your desired outcome. As your partner, we provide you the most comprehensive logistics platform in the industry to mitigate risk and ensure the quality of your materials.

When the future of your product, research, therapy, patients or family is on the line, you want to place it in the hands of a partner you can trust. Trust Cryoport.

What our clients are saying

“I contacted Cryoport to transport stem cells from Denver, Colorado, to Albuquerque, New Mexico, and the service provided was excellent. It was a hassle-free transport. I was especially impressed with the continuous communication throughout the transport and particularly appreciated the fact that not only did my shipment arrive in good condition, but Cryoport also made all of the arrangements for the return of the shipper so that I didn’t have to. Our facility will definitely use Cryoport’s service in the future and would recommend it to others.”
Stem Cell Transplant Coordinator – Cryoport Customer
“Cryoport does an amazing job of handling the shipping and logistics for transporting cryopreserved materials. We have switched to them for all of our exports.”
Bioengineering Core Employee – Cryoport Customer
“As a customer I'm very pleased with the service I received from Cryoport. Cryoport’s team always answered my questions, provided help in a professional manner and were extremely attentive.”
Cryoport Customer
“Had I known how great Cryoport’s dry vapor shipper and logistics system worked, we would have used Cryoport for all our previous shipments to the U.S. In the past we have used dry ice and several times we lost valuable cells because our shipments would sit in customs forever and the dry ice would evaporate. Cryoport eliminated that concern altogether. I will certainly be utilizing Cryoport’s services for future shipments.”
Principal Investigator – Cryoport Customer
“By using Cryoport I experienced much less stress as my shipment went through customs!”
Principal Investigator – Cryoport Customer
“I called Cryoport after hours for information about a shipment I needed to schedule and received absolutely outstanding customer service. Cryoport provided me with a lot of helpful information and great advice. It's rare and refreshing to receive such great service.”
Cryoport Customer
“Not only did my cells arrive safely, Cryoport’s service was professional and efficient. I highly recommend Cryoport.” 
Hematologist – Cryoport Customer

“Working with Cryoport was a truly remarkable difference compared to my experience with other shippers. With the previous shipping company I was working with, it took almost three months to establish a ‘deep frozen account’ and required numerous hoop-jumping shenanigans only to ultimately be informed that the company could not arrange a shipment to or from Israel, which they were informed from the start was our desired shipping source.

Our sales rep at this organization was as dumbfounded by our experience as we were. To his credit, after his company declined our business, he suggested I contact Cryoport. I have written thanking him for his suggestion and to let his ‘powers-that-be’ know how different my experiences were.”

Cryoport Biopharma Customer
“When compared to other shippers, I am highly satisfied with Cryoport’s pricing and service.”
Lab Manager – Cryoport Customer
“Our organization is more than impressed by our experience with Cryoport. We feel confident our material is being well-managed throughout transit. Cryoport provides extraordinary customer service and continuously they not only meet, but exceed our expectations. Late yesterday afternoon Cryoport worked tirelessly to coordinate a shipment to Japan and today seemed to effortlessly manage a late-day return. It is a pleasure working with Cryoport.”
Senior Supply Chain Analyst – Cryoport Customer
“Cryoport’s service is easy, straightforward and very convenient. We used to run into issues with transporting specimens to outside labs and Cryoport has eliminated this hurdle. Knowing Cryoport has it handled helps me sleep at night.”
Professor of Anatomy, Histology and Cell Biology – Cryoport Customer
“I'd like to commend Cryoport for their fantastic service. Our collaborator was also similarly impressed and will be recommending Cryoport to her colleagues. In addition to the great service and quality product, Cryoport’s pricing is second to none. We look forward to working with Cryoport for all of our future temperature-sensitive shipments."
Lab Manager – Cryoport Customer

"I want to thank everyone at Cryoport who was involved in the rapid recovery of the missing Cryoport shipper containing a patient’s tumor tissue. By promptly locating the shipper and recharging it while in transit, the patient was able to receive the vaccine manufactured from this tissue on time. We are so very appreciative of Cryoport’s customer service. Without the services that Cryoport provides, our clinical trials would not be available to patients."

Director of Clinical Operations — Cryoport Customer
“Cryoport provides a reliable solution to ship temperature-sensitive biologics around the world. The Cryoport solution is easy for scientists to use. They respond quickly, have great customer service and anticipate problems. I am able to speak to someone 24/7 who is an expert on MY package. It is personal service focused on deep frozen life sciences. I consider Cryoport to be an extended member of my team.”
Product Operations Specialist – Cryoport Customer